Single Line Telephone Reference Guide

To Place a call:

Internal call:

  • Lift Handset.
  • Dial the three (3) digit extension number.

Outside call:

  • Lift Handset.
  • Dial 9 plus outside number.
  • If call is Long Distance, Dial 9 plus 1 + Area Code and number

*Special Note: For emergencies, you will not dial 9 to get an outside line for 911. You will just dial 911
and your call will connect.

To Answer a call:

Single ring = Internal Call
Double ring = External Call

  • Lift the handset.

Note: If your telephone has a “Flash” Key, use it when activating the following features. Otherwise press the switch hook for one second.

Holding a call:

  • To place a call on hold, press and release the flash button once. (Place handset on desk.)
  • To return to the held call, press and release the flash button once.

To Transfer a call:

(The 2 types of transferred calls are Blind Transfer and Supervised Transfer).

With a call in progress:

Blind Transfer:

  • Press and release the flash button once to place the call on hold.
  • Dial the three (3) digit extension number or 9 + the external number.
  • Hang up immediately.

Supervised Transfer:

  • Press and release the flash button once to place the call on hold.
  • Dial the three (3) digit extension number, or 9 + the external number.
  • Wait for the destination extension/number to answer.
  • Announce the call.
  • Hang up to complete the transfer.

If the destination extension does not want to take the call:

  • When they hang up, press the FLASH button to return to the call.

If the destination extension does not answer, and you are forwarded to their voice mail greeting:

  • Press #** to exit voice mail.
  • You will hear a stutter dial tone.
  • Dial another number or press the FLASH button to return to the original caller.

Conference Call: 3 party

From a Single Line Telephone with a call in progress:

  • Press the FLASH key (or momentarily press hookswitch). First party is placed on hold and special dial tone is received.
  • Dial the second party (either another station number or a trunk access code plus the outside number).
  • Wait for the second party to answer.
  • Press the FLASH key (or momentarily press the hookswitch). A three-party Conference is established.

Call Pickup:

To pick up another ringing phone within a pick up group, press *0.

Direct Call Pickup:

To pick up another ringing phone, press **, then dial the extension number you wish to pick up.

Call Forward Calls:

To set up call forwarding to voicemail on a busy condition
(if line is busy, calls forward to voicemail):

  • Lift handset
  • Dial #3
  • Enter 699
  • Hang up

To set up call forwarding to voicemail on a no answer condition
(if line is not answered, calls forward to voicemail):

  • Lift handset
  • Dial #4
  • Enter 699
  • Hang up

Not typical setup (extended away):

To set up call forwarding to voicemail on all calls (all calls will go directly to voicemail)

  • Lift handset
  • Dial #2
  • Enter 699
  • Hang up

To set up call forwarding to Other Extensions:

When forwarding to other UNM-Los Alamos extensions, follow the instructions above but instead enter the 3-digit extension after the #2, #3, or #4 command.

To call forward to numbers off campus:

  • After entering the call forward code, i.e., #2, then enter 9 plus the seven digit telephone number.

To Cancel Call Forwarding (always recommended):

To cancel call forwarding for all calls:

  • Lift handset
  • Dial *2
  • Hang up

To cancel call forwarding for busy conditions:

  • Lift handset
  • Dial *3
  • Hang up

To cancel call forwarding for no answer conditions:

  • Lift handset
  • Dial *4
  • Hang up
Access Code Description
#2 Set Call Forward All
*2 Cancel Call Forward All
#3 Set Busy Call Forward
*3 Cancel Busy Call Forward
#4 Set No Answer Call Forward
*4 Cancel Call Forward No Answer
*1 Internal Paging to Zone 0
9 Any Outside Call
*0 Call Pickup-Group
** Call Pickup-Direct